Returns & Exchanges

Eligibility for Returns

Items must be unused, in original packaging, and in satisfactory condition
Returns must be initiated within 5 days of delivery.

 

Free Return Service

We offer free return pickup for all online purchases.

Condition of Returned Items

Items that are damaged, soiled, or not in their original condition may be declined and sent back to you.

 

Non-refundable Charges

Original delivery fees and any other charges at the time of purchase are non-refundable.

 

Return Discretion

With Accents reserves the right to refuse returns that do not meet our policy requirements.

 

Sale Items

Sale items are non-returnable and non-refundable.

 

Gift Returns

Received a gift and need to return it? Contact us on WhatsApp and we’ll gladly assist. We may also extend the return window for gifts.

 

Changed Your Mind?

If you’d like to return or exchange an item:

1. Contact us on WhatsApp with your order number and the item you’d like to return.
2. Ensure the item is unused and in original packaging.
3. A driver will come to pick it up, inspect it and take a photo to confirm its condition.
4. Once approved, we’ll process a Mobile Money refund or arrange an exchange.

 

Items You Cannot Return

Sale items
Gift cards